To receive the guarantee their servers must be down 5 consecutive hours. Host 3 – Offers a 99% uptime guarantee.The cost of monitoring their servers to be sure your site is up 99% of the time may be more then the refund is worth. In order to receive the credit you must submit a document detailing your web site’s downtime in writing and this document must be verified by the host. Regardless whether you know if the server was down or not, you will get the credits promised. The host calculates the downtime by the minute and reports every minute of downtime publicly to all of it’s users and the net at large. They automatically apply any earned credits to your account if the server is not up 99.5% for any given month. Host 1 – Offers a 99.5% uptime guarantee in their SLA.There are just too many things that can go wrong. They may be up for a couple of months, but sooner or later something always happens. Please note: No service provider will have 100% uptime on the long run. They may believe they can deliver, but in reality, it rarely happens. Ideally, you should find the middle ground where the level of uptime gives you peace of mind and the costs don’t go through the sky.īe wary when a budget hosting company offers 100% uptime. Usually, the higher the uptime guarantee, the higher is the cost. If they don’t deliver the uptime they promised, nothing happens.īefore you start calling your web host that your site is offline, it is a good idea to first check if your website is really offline. Others just say they have a 99.9% uptime guarantee but if you take a look at the terms of service they make you agree with, most of the times you will notice that they do not guarantee it for real. Some web hosts offer real uptime guarantees. Use our uptime calculator to quickly see if your provider delivered. If the web host doesn’t deliver that uptime level, you will be entitled to refunds or hosting credits. It states the guaranteed level of availability. Some of the web hosting companies offer a Service Level Agreement. Three Nines equals to 43 minutes and 12 seconds downtimeįour Nines equals to 4 minutes 19 seconds downtime Two Nines equals to 7 hours and 12 minutes downtime in 30 days It’s often measured by “Nines.” Let’s see how they translate to downtime for 30 days: Calculations: Uptime Percentage to Downtime Nines The counterpart of that is downtime. It shows the time or percentage the service was unavailable.Īvailability is the same as uptime. It shows the time or percentage the service is up and operational. Uptime is probably the most important single metric you can use to measure the performance of your web host.
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